Conversation With PayPal Support

Good afternoon and welcome to PayPal customer service. To ensure quality and for training purposes, your call may be recorded. Based on the number you're calling from, it looks like you have a web pin. For verification, enter or say your six-digit web pin. If you need a minute to find the web pin, just say one moment. Two, three, two, three, nine, eight. Saturday, December 4th at 2.44 p.m. Please use a short phrase to describe what you're calling about. You can say things like, I forgot my password or how do I refund someone? These are just examples. So tell me, why are you calling? Why did you freeze the funds for WikiLeaks and what happened to my donation? Okay, a hold. Please hold while I transfer you. Thanks for calling people. My name is Chris. My name, please. Yes, my name is... Hi, Mr. Jay. How can you help me today? Yes, I recently donated, actually yesterday, I donated $50 to WikiLeaks. And last night, PayPal made the announcement that they froze the assets of WikiLeaks, their PayPal account. And I was wondering where my donation is, if it ever was received by WikiLeaks, or if your company is holding my donation. Okay, again, sir, what is the notification of PayPal's census regarding the $50? PayPal, the company, released a public statement saying that they were frozen the WikiLeaks PayPal account and all funds to it. Okay, most of what will happen, sir, if you receive that notification, actually the payment has been sent directly on the account. So there is some issue that this, why Holland is stopping, needed to settle with PayPal for them to have access to payments. But actually the money has been added on their PayPal account. Okay, the money has been added on their account, but they can't access that account. Is that correct? Yes. So, as I said, they will not be able to access that money. Is that correct? Yes, sir. But there are documents that needed to provide PayPal. There are some security measures, or maybe our security program detects some sort of transaction that's causing our security program to close this account. However, this can be settled, sir, but all they have to do is to contact us for us to check on their PayPal account and provide them information on what needed to be done for them to access the payment. PayPal has made it clear that they cannot deal with WikiLeaks. So all this money, so the question I'm asking is, is WikiLeaks will not be able to comply with your terms of service. So what will happen with the $50 that I gave WikiLeaks? Will that remain in the PayPal account if they do not resolve this issue? Yes, sir. It will remain on their PayPal account. Okay, so then PayPal is effectively stealing my money then. Is that correct? No, sir. Because what will happen is that we are going to notify those people who sent money on their account. Then you have to contact us so that we will be able to provide you detailed information of what needed to be done so you can have access to those money that you sent to that website. Okay, so you are saying that PayPal will refund everyone who sent money? Yes, definitely, sir. We are going to keep the money, but it's not ours. We have an account who are about to be closed if you don't access your account for three years and if a PayPal funds before we close the account, we are emailing and contacting the account holder for them to have access for the payment that they forgot they have a PayPal balance. We are informing our customers how they have access for the money, the big send or money that they have on their account. So I would expect to see an email from PayPal soon regarding my money. Yes, sir. If this website fails to comply with the requirements of PayPal, then we will. Which PayPal has publicly said that they cannot comply no matter what. That is what information you received, sir? It's from your public statement. Your company said that PayPal encourages, promotes, facilitates and instructs others to engage in illegal activity and is a violator of PayPal acceptable use policy. It seems like due to the very nature of what Wikileaks is, PayPal is refusing to allow that company to do transactions with PayPal anymore. So it's very clear that this will not be resolved. Those users who have donated money to Wikileaks will be getting an email from PayPal explaining to them how they can get their refund back or their donation back. We will. We will for definitely. All right. Well, I appreciate that help. What was your name again? My name is Chris. Wonderful. Thank you very much. You've been quite helpful. You're welcome. It's a pleasure helping you today. And if you needed more help, please don't hesitate to give us a call. Okay. All right. Thank you. Thanks for calling PayPal. Have a wonderful day. You too. Bye. Bye. Bye. Bye. Bye. Bye. Bye. Bye. Bye. Bye. Bye. Bye. Bye.