Conversation With PayPal Support

Good afternoon and welcome to PayPal Customer Service to ensure quality and for training purposes, your call may be recorded. Based on the number you're calling from, it looks like you have a web pin. For verification, enter or say your six digit web pin. If you need a minute to find the web pin, just say one moment. 2, 3, 2, 3, 9, 8. Saturday December 4, 244 p.m. Please use a short phrase to describe what you're calling about. You can say things like, I forgot my password or how do I refund someone. These are just examples. So tell me, why are you calling? Why did you freeze the funds for what you leaks and what happened to my donation? Okay, a hold. Please hold while I transfer you. Thanks for calling people. My name is Chris. How are the six? How can you help me today? Yes, I recently donated, actually yesterday, I donated $50 to WikiLeaks. Last night, PayPal made the announcement that they froze the assets of WikiLeaks. They're PayPal account. I was wondering where my donation is. If it ever was received by WikiLeaks, or if your company is holding my donation. Okay, I answer what internal donations that people are paying to, they're providing the $50. PayPal, the company released the public statement saying that they're frozen. The WikiLeaks PayPal account and all funds to it. Okay, most of what's happened is if you receive that notification actually the payment has been sent directly on the account. So there is some issue that this why Holland is solving needed to settle with PayPal for them to have access to the payments. But actually the money has been added on their people account. Okay, the money has been added on their account, but they can't access that account. Is that correct? And PayPal has said that they will not be able to access that money. Is that correct? Yes, sir, but there are documents that needed to provide PayPal. There are some security measures or maybe our security program detects some sort of transactions that's causing our security program to close this account. However, this can be said those are sure, but all they have to do is to contact us for us to check our data paper account and provide information on what needed to be done for them to access the payment. PayPal has made it clear that they cannot deal with WikiLeaks. So all this money. So the question I'm asking is, is WikiLeaks will not be able to comply with their terms of service. So what will happen with the $50 that I gave WikiLeaks? Will that remain in the PayPal account if they do not resolve this issue? Yes, sir, if what I mean under people account. Okay, so then PayPal is effectively stealing my money then. Is that correct? No, sir, because what will happen is that we are going to notify those people who sent money on their account. Then you have the contact also that we will be able to provide the detailed information of what needed to be done. So you have access to those money that you sent to that website. Okay, so you're saying that PayPal will refund everyone who sent money. You're definitely sure we'll give the money that it's not ours. You know, so we have an account who are about the need to ask a jerk on for three years. And if a PayPal funds declawing posts account, we are emailing and contacting the account holder for them to have access for the payment that they've been for that they have a people's balance. So I would expect to see a email from PayPal soon regarding my money. Yes, sir, yes, this website feels the compliance of the PayPal. Which which which they have which PayPal is publicly said that they cannot comply no matter what. That is what information you're receiving, sir. It's it's from your public statement. Your company said that PayPal encourages promotes facilitates and instructs others to engage in a legal activity. And as a violator of PayPal acceptable use policy, it seems like due to the very nature of what WikiLeaks is PayPal is refusing to allow that company to do transactions with PayPal anymore. So it's very clear that this will not be resolved. Those users who have donated money to WikiLeaks will be getting an email from PayPal. Explain to them how they can get their refund back. Are there donation back? We will. We will start that for this week. All right. Well, I appreciate that help. What was your name? My name is Grace, sir. Wonderful. Thank you very much. You've been quite helpful. All right. In a pleasure helping you today, if you needed more help, please don't have to date a few for the call. Okay. All right. Thank you. The calling date has a wonderful day. You too. Bye.